Shipping

 

Belgium & Luxemburg

Luxtail ships free to Belgium and Luxemburg for orders over € 100.

For shipping of orders under € 100 we charge € 5 the shipping costs. Your order will be shipped as a package.

Note: sometimes you will not receive Track and Trace code, in which case your order will be sent to you directly by our supplier and we do not receive Track and Trace codes.

 

Netherlands

Luxtail ships free within the Netherlands for orders over € 100.

For shipping orders under € 100 we charge € 5 shipping costs. Your order will be shipped via as a package. 

Note: sometimes you will not receive Track and Trace code, in which case your order will be sent directly to you by our supplier and we do not receive Track and Trace codes. 


Other countries

Europe : For shipping to countries within Europe we charge € 12 , - for the dispatch by registered letter .This is only possible for products that are no heavier than 2 kg. and that fit into a standard envelope.Heavier and / or larger products will be shipped as a package by courier and the actual cost depend on the destination . These costs can be calculated in the shopping cart where the actual shipping options will be shown on the basis of your order.

Outside Europe: for shipment outside Europe, please contact us per email at info@luxtail.com so that we can make you an offer.

Returning items

In accordance with our terms and conditions, you can return a product within 14 days without giving any reasons (Article 6 and 7), this is done at your own expense. We will refund you within 30 days.

Note that not all articles can be returned or exchanged (Article 8).

Customized products and handmade products made per order are expressly excluded from the right of withdrawal. Also, some products can not be returned for hygienic reasons if the package has been opened : for example, litter trays, scratching posts, clothing, Litter Kwitter, and the Pet Towel can only be returned in its original and unopened package.

Before you return a product, please contact us before by email on info@luxtail.coml for the correct address as this may differ from our office address.

Do you return a part of your order ?

If the final order amount, after the credit for the returned goods, does not qualify (any more) for free shipment, normal shipment costs will be added to your invoice. These will be deducted from the credit for the returned goods.